> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getgranite.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about Granite

## General

<AccordionGroup>
  <Accordion title="What is Granite?">
    Granite is a desktop automation platform that combines AI agents with human oversight. You can automate Windows desktop tasks, watch execution in real-time, and approve actions before they happen.
  </Accordion>

  <Accordion title="What can I automate?">
    Anything you can do manually on a Windows desktop:

    * Data entry into any application
    * Report generation
    * File management
    * Web scraping
    * Email processing
    * Excel/Office automation
    * Custom application workflows
  </Accordion>

  <Accordion title="Do I need to code?">
    No! You can describe tasks in plain English and the AI agent figures out the steps. For more control, you can write RPA scripts in Python.
  </Accordion>

  <Accordion title="Is my data secure?">
    Yes. All data is encrypted in transit (TLS) and at rest. Your automations run on isolated VMs. API keys and credentials are hashed.
  </Accordion>
</AccordionGroup>

## Account & Billing

<AccordionGroup>
  <Accordion title="Is there a free tier?">
    Yes! Free accounts include limited executions and storage. Check pricing for details.
  </Accordion>

  <Accordion title="How do I upgrade my plan?">
    Go to Settings > Billing and select a new plan. Changes take effect immediately.
  </Accordion>

  <Accordion title="Can I have multiple organizations?">
    Yes, one account can belong to multiple organizations. Switch between them using the org selector.
  </Accordion>
</AccordionGroup>

## Drivers & VMs

<AccordionGroup>
  <Accordion title="Do I need my own Windows machines?">
    No, you can use Granite's cloud VMs. But you can also connect your own machines if preferred.
  </Accordion>

  <Accordion title="What Windows versions are supported?">
    Windows 10 and Windows 11, Pro or Enterprise editions. Home editions may work but aren't officially supported.
  </Accordion>

  <Accordion title="Can I install custom software on VMs?">
    Yes! Use the installation VM to install any software your automations need, then create your instance template from it.
  </Accordion>

  <Accordion title="How many VMs can I have?">
    Depends on your plan. Enterprise customers can have unlimited VMs.
  </Accordion>
</AccordionGroup>

## Execution

<AccordionGroup>
  <Accordion title="What is HITL?">
    Human-in-the-Loop. It means the agent pauses before important actions so you can approve, modify, or cancel them. You stay in control.
  </Accordion>

  <Accordion title="Can I run automations without watching?">
    Yes, you can disable HITL for trusted automations. They'll run fully automated.
  </Accordion>

  <Accordion title="How long can an automation run?">
    Default timeout is 30 minutes. Contact support for longer-running automations.
  </Accordion>

  <Accordion title="What happens if an automation fails?">
    The execution stops, error details are logged, and you can view screenshots and recordings to debug.
  </Accordion>
</AccordionGroup>

## API & Integration

<AccordionGroup>
  <Accordion title="Can I trigger automations from other systems?">
    Yes! Create a public API endpoint and call it from anywhere using your API key.
  </Accordion>

  <Accordion title="Is there a TypeScript/JavaScript SDK?">
    Yes, `@getgraniteai/ts-sdk` provides a type-safe client for the API.
  </Accordion>

  <Accordion title="What's the API rate limit?">
    Free: 100 requests/hour
    Pro: 1,000 requests/hour
    Enterprise: Custom
  </Accordion>

  <Accordion title="Can I use webhooks?">
    Webhook support is coming soon. For now, poll for status using the API.
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="My automation keeps failing">
    * Check the error message in run logs
    * View screenshots at the failure point
    * Watch the recording to see what happened
    * Try with HITL enabled to step through
  </Accordion>

  <Accordion title="Video stream isn't working">
    * Check browser allows WebRTC
    * Disable VPN
    * Try a different browser
    * Verify driver is online
  </Accordion>

  <Accordion title="Driver shows offline">
    * Check the machine is running
    * Verify network connectivity
    * Review driver logs for errors
    * Try restarting the driver
  </Accordion>
</AccordionGroup>

## Still Have Questions?

<CardGroup cols={2}>
  <Card title="Documentation" icon="book" href="/introduction">
    Browse the full docs
  </Card>

  <Card title="Contact Support" icon="headset" href="mailto:support@getgranite.ai">
    Get help from our team
  </Card>
</CardGroup>